CONDITIONS OF CONTRACT 

1. 

DEFINITIONS: "I", "me" and "my" refers to the Customer; and "Super Group" and “you” refers to Super Group Trading (Pty) Ltd - Dealerships Division. 

2. 

APPLICATION 

2.1. 

These terms and conditions will apply to the contract of servicing and/or repair work including the replacement or refurbishment of parts (the “work”) that will be carried out on any 

vehicle(s), parts, accessories or other items (“the vehicle”). 

2.2. 

Subject to paragraph 5 below and the face hereof, I authorize Super Group to carry out the work and to fit any parts which, in Super Group’s opinion are necessary to satisfactorily complete 

the work and which are as detailed on the estimate / quotation provided to me by the Dealership telephonically, digitally or electronically via telephone number and /or email addresses I have 

supplied. 

2.3. 

If the work to be carried out is covered by a warranty, or maintenance plan and/or service plan of the manufacturer of the vehicle, to the extent that the manufacturer will pay the cost of the 

work and or parts, then Super Group will obtain the approval of the manufacturer before any work commences. If either the manufacturer declines to pay for the required work and or parts, 

or I am responsible to pay a portion thereof, then Super Group will only proceed with the work once I have agreed to pay for it and have specifically authorised Super Group to proceed with 

the work. The above will also apply to other mechanical breakdown warranties, and/or maintenance and/or service plans. 

2.4. 

I accept that any applicable warranty or maintenance plan will not cover costs related to ordinary wear and tear occurred in normal usage of the vehicle and will be void entirely in cases 

where the vehicle and / or parts have been subjected to misuse or abuse and / or if vehicle has been fitted with grey, imported parts without license or express approval of the authorised 

South African Distributor, and / or fitted with counterfeit or pirated parts. 

2.5. 

I accept that if there are any damages or repairs required to my motor vehicle resulting from the workmanship and / or the fitment of alternative or non- original spare parts by an 

Independent Service Provider and / or if the warranty or maintenance plan on my vehicle is voided partially or fully in respect thereof, I remain liable to Super Group for the full cost of the 

repairs. 

2.6. 

I acknowledge that in the event that a dispute arises to whether any service and / or repair work conducted by an Independent Service Provider resulted in any failure and / or parts becoming 

faulty, I will be liable for any costs incurred by Super Group relating to the inspection and / or diagnosis by an independent authority in order to determine and confirm liability. 

2.7. 

I accept liability for any additional costs or expenses I may incur during the repair of my vehicle which is as a result of previous work that has been undertaken and/ or parts that have 

been fitted to my vehicle by an Independent Service Provider. I agree that all or any part of the work that Super Group will carry out, may be carried out by it or on its behalf by any 

agent or sub-contractor appointed by Super Group. 

2.8. 

I accept that if I request that the dealership to substitute original manufacturer parts with alternative parts that the warranties and / or guarantees ordinarily provided by the original 

manufacturer in respect of those parts may differ and / or not apply. 

2.9. 

I understand that my vehicle is outside of its warranty period and thus I hereby request and consent to the Dealership fitting alternative parts in order to reduce the cost of the service or repair 

to my vehicle should the dealership be able to do so and subject to approval being obtained from any non OEM warranty or maintenance plan I have in respect of my vehicle. 

3. 

DELIVERY 

3.1. 

The expected completion date is approximate only and Super Group does not warrant that it will complete the work within the estimated time. Although it will use its best efforts to do so. 

3.2. 

If I do not take delivery or collect or remove the vehicle for whatsoever reason by the third working day after I have been informed that the vehicle is available to be collected or delivered, I 

accept that Super Group may charge me storage charges as is deemed to be reasonable by industry norms and / or as per the prevailing AA rates at the time. 

3.3. 

I agree that if I do not take delivery of my vehicle in terms of clause 3.2, Super Group may sell the vehicle after 60 days to defray costs and I hereby authorise Super Group to sign the all 

documentation and take all steps necessary to affect the transfer of the vehicle into the name of the purchaser. 

4. 

PRICE 

The price of the work rendered and/or parts supplied will be at Super Group’s prevailing standard rates and charges ruling at the time that they complete the work. 

5. 

ADDITIONAL WORK 

5.1. 

If the additional work costs more than the pre-authorisation value, then Super Group will obtain my permission to proceed with this additional work before it starts any additional work.

COPY DOCUMENT

5.2. 

I agree that Super Group can obtain authorization from me telephonically , electronically and / or digitally via the telephone number and /or email addresses I have supplied overleaf. 

5.3. 

In the event that Super Group is unable to contact me at the number or email addresses provided overleaf, then it will not proceed with any work. 

6. 

PAYMENT 

6.1. 

Super Group may in their discretion require payment in full or in part of the estimated cost for repairs and/or parts authorised by myself which relate to a vehicle not covered by any

manufacturer or other warranty or service plan prior to proceeding with the repairs. 

6.2. 

All payments other than the deposit referred to in clause 6.1 in respect of the work and/or parts supplied in the rendering of these services will be required to be paid in full when the work is 

completed, unless Super Group and I agree otherwise in writing. 

6.3. 

I acknowledge that I remain responsible for payment for all repairs and or services undertaken by the dealership at my request that are not covered partially and / or in full by a vehicle 

warranty, service or maintenance plan. 

7. 

REPAIRER'S LIEN 

I acknowledge an express repairer’s lien in favour of Super Group to secure the amount due to Super Group for all work done and parts supplied in terms hereof. 

8. 

LIMITATION OF OUR LIABILITY 

8.1. 

Except as is provided in law, or is provided for in any express warranty or guarantee that Super Group gives in writing to me which is intended to form part of this contract: 

Super Group’s liability as repairer will be limited solely to the remedying of the defective service(s) and/or replacing the defective part(s) and/or refunding me a 

reasonable portion of the price paid for the services performed and/or goods supplied, having regard to the extent of the failure. 

8.2. 

Save as aforesaid Super Group does not make any other representations, unless expressly given in writing. 

8.3. 

I understand and accept that should I accept any courtesy transportation provided by Super Group while my vehicle is in the service department that I do so entirely at my own risk. 

8.4. 

I hereby indemnify and hold harmless Supergroup Trading (Pty) Ltd, any of its divisions including the Dealerships Division, it’s associates, directors and or any employee or representative 

acting for and on behalf of any of them, from any liability whatsoever for any personal injury, death or loss howsoever caused which may be sustained by myself during the courtesy 

transportation provided. 

9. RISK 

9.1.I hereby: 

9.1.1. 

grant you, your employees and your agents permission to drive the vehicle for test purposes and/or to inspect it; and 

9.1.2. 

agree that you will hold my vehicle in your possession and drive it at my risk, and I acknowledge that you do not hold yourself responsible for any loss and/or damage to the vehicle 

and/or for articles left in the vehicle in the case of fire, theft or any other cause whatsoever, unless there was negligence on Super Group’s part. 

9.2. 

You do however agree to exercise due care in looking after my vehicle. 

10. 

JURISDICTION 

I consent to the jurisdiction of the Magistrate’s Court in terms of the Magistrate’s Court Act, even if the claim by Super Group may be more than the normal jurisdiction of the Magistrate’s 

Court. Super Group may in its discretion institute legal proceedings in any other court of competent jurisdiction. 

11. 

SERVICE ADDRESS 

I nominate the physical address reflected on the face of the invoice for service of all notices and processes in connection with any claim arising in terms hereof. You may give notice by 

prepaid registered mail or hand delivery to my service address. 

12. 

GENERAL 

If any of the terms and conditions in this agreement are found to be invalid, then that will not invalidate the remainder of this contract. 

I have been advised that the Motor Industry Ombudsman is the appointed dispute resolution agent for the Motor Industry in accordance with the Consumer Protection Act 68 of 2008 and the 

Motor Industry Code of Conduct. I am entitled to lodge any complaints regarding this agreement to them on: www.miosa.co.za or alternatively on 0861 1 64672 

PERSONAL INFORMATION / DATA PROTECTION 

Super Group will process Personal Information in accordance with our privacy policy which is accessible on www.supergroupdealerships.co.za. Please consider this policy carefully as it 

includes important information on how we share your information within our dealership network and how we may market to you. You can always opt out from receiving marketing material 

from us by e-mailing dho-popi.fsm@supergrp.com.