Can you help me find a product?
Yes by VIN number or search (depending on platform set-up)
Can you give me more information on a product?
Yes, description, packaging sizes etc.
When will the item I want be in stock?
Only available stock will be shown, out of stock will show until replaced by stock Qty available
Can I reserve product? For how long?
Stock might only be reserve while customer is logged on or can save it on reserve for set time
How to place orders?
- Create an Account
- Browse and Search:
- Navigate the portal to find the product(s) you want to order. You can usually browse through categories, use search filters, or enter keywords to find specific items.
- Select Products:
- Click on the product you're interested in to view its details, specifications, and pricing.
- Add to Cart
- On the product page, you'll often find an "Add to Cart". Clicking this button will add the product to your virtual shopping cart.
- Review Cart
- After adding products to your cart, navigate to your cart page. Here, you can review the list of parts you've selected, adjust quantities, remove items if needed.
- Proceed to Checkout
- Once you have reviewed the cart, proceed to the checkout page. This is where you'll initiate the order process.
- Shipping and Billing Information
- For delivery order, provide the shipping address where you want the items to be delivered.
- Provide the billing address.
- Select shipping for delivery order
- Standard
- Express
- Review Order Summary
- Before finalizing the order, review the order summary to ensure everything is accurate, including the products, quantities, shipping method, and total cost.
- Complete payment & order is placed.
Can I make changes to my order after it has been placed?
- You can request cancellation/return of the order by contacting the dealer over email or a contact number.
- You can initiate the refund request with dealer, based on the terms & conditions set by the dealer.
How do I cancel an order?
You can request cancellation/return of the order by contacting the dealer over email or a contact number.
Why have you cancelled my order?
Reasons could include stock unavailability, unable to receive payments
Can I return my product?
Yes items can be return to the dealer where it was collected (within specified period, and in require condition)
How do I return my product?
Only by returning it to the selling dealer (no collection)
Can I exchange or replace a product?
Yes, within current limits of parts exchange policy
Can I return a product without accessories or its partner product?
No, only complete parts which are in their original state can be returned for refund or exchanged for a new product
Can I cancel my return request?
If a refund request is sent to DT Pay this request can not be cancelled. If the business wants to have this functionality there needs to be a buffer period between merchant approval of refund and sending the refund request.
How soon will I get a refund or credit on my return?
The standard time for refunds should be 7-14 business days.
How do I register on DT eCommerce?
- Visit eCommerce parts portal.
- Navigate to login/signup page.
- Sign up by filling individual/company details.
- Once you complete and submit the form, you will receive an email confirmation email.
- On clicking upon it, you will be redirected to a website with a registration confirmation message.
How do I change or reset my password?
- Navigate to Login/Sign-up page
- You will receive email with “Reset password” link
- Click on reset password link. You will get navigated to reset password form
- Enter and re-enter password
- You will see password reset successfully message
- Proceed for login with new password
My email address has changed. How do I update this on my profile?
- Unfortunately, you cannot change email addresses on “my profile”.
- You can reach out to us at [Email] and we will be happy to help you.
Managing or viewing my personal information
- Navigate to “Profile” on my account section on top right of the screen
- You can view personal information such as first name, last name, preferred dealer etc.
Deleting my account or personal information
- Unfortunately, you cannot delete your account by yourself.
- You can reach out to us at [Email] and we will be happy to help you.
Can I track the status of my personal information or account deletion request?
- We are not providing status tracking yet. Though, you can reach out to us at [Email] and we will be happy to help you
Can I authorize another person to access my account?
- Daimler Trucks SA does not encourage the sharing of credentials with another user
What happens if there is a security compromise involving my personal information?
- You must immediately update your password and notify DTSA on [Email]
- There will be no saving of sensitive personal information from Payment Side
All about personal information – Processing and storing personal information
- Daimler Trucks Parts portal stores your name, address, vehicle identification numbers, and order history.
- No credit/debit card information except the last 4 digits of your card, card types (visa/MasterCard) and the first character of both first name and last name is stored for future reference.
What are the available payment options?
- Online payment via technical payment solution provided by DTFS GmbH
- Card payments via VISA/Mastercard are the available payment methods